Social media design: is your business brand missing out? Part 1

You’ve probably thought carefully about the design for your business website. You may have commissioned a logo, or at least spent time choosing the look and feel of your company’s stationery and other products.

But have you thought about your business branding and design on social media platforms?

Your customers are spending more and more time on social media sites. The appearance of your Facebook fan page, Twitter account and even your YouTube page will have an impact on whether they choose to do business with you.

Good design is just as important social media platforms as it is on your main website.

Social media pages are a spotlight towards the best and most important content of your website.  They show the personality of your company. Your presence on social media  shows your clients more about you than a standalone website ever could do. The increasing demands for social media design show that a consistent approach across all channels is becoming increasingly important.

The design of a site can influence the “like-decision” of a user in a positive or negative way. Designers and marketers know that the appearance of a website is as much important as the content and the headlines.

Users know whether a Facebook Fanpage is an official page or just a group of interest created outside the company. And as much as you want  clients to dig into your website, you also have to make sure that they will stay on your page as long as possible, either through great content, a magnetic call to action, or some other attractive content like games, polls or contests.

As you can see, there’s a lot of scope to improve your business with social media. If you have any questions, just get in touch!

GQ Magazine - Follow The Leaders

I'm featured in an article at GQ Magazine as a Social Media Expert, giving my views on the Political Leaders Twitter accounts, below you can read the full analyse.

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1 Barack Obama (3.4m followers) @barackobama

Twitter

Despite having a massive following, Obama’s tweets are bland snippets  about his work life and  agenda. From 741 tweets received, he only  re-tweeted on a couple of occasions. However, given the profile and status, and the carefully choreographed language it is perhaps unsurprising that the tweets are not really freely engaging with his followers. A missed opportunity I think!! There are also several links on net saying that never used twitter, therefore that people that manages his account, not doing effectively.

Facebook

Every post on his facebook fan page attracts an average of 1700 comments, an astonishingly high figure. It is truly astounding how   much people care and want to communicate with him, but  as with his tweets, he never really answers these and you just get the sense that someone far removed from Obama is sitting at their desk diligently monitoring and responding to traffic with standardised and cleared lines.  Very uninspiring

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2 Benjamin Netanyahu (2,800 followers) @netanyahu

Twitter

Not being conversant in Hebrew doesn’t help here, as perhaps unsurprisingly the vast majority of correspondence is in that language, with just a couple of references in English.  His twitter account is quiet, but he does offer links to facebook. However, as with other politician accounts, don’t expect a personalised, straightforward and helpful answer. In fact, as with others, there are lots of comments on his facebook account which are seemingly ignored. Another poor social media strategy.

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3 Hugo Chavez (560,000 followers) @chavezcandanga

Twitter

This is the most organic twitter account I have seen so far, seemingly every person who tweets gets a response. Cleverly, ‘he’ also uses his Blackberry to respond, giving that personalised nature to his responses rather than using for example other media such as twitterdeck , twitterfeed or even hootsuite. This makes him sound approachable, someone who listens and is willing to engage. Of course, this may be far from the truth but an illusion is created. 

The management of his social media profile is impressive, concentrating on a few fora (Twitter, Blog, Flicker, RSS and youtube), he is able to constantly update and consequently leave an impression of engaging far more proactively with his followers, and others. Overall, well managed, maintained and personalised. A pretty good effort.

The best social media strategy!

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4 UK Prime Minister (1.7m followers) @ number10gov

Twitter

I cannot say much about this, as  the profile states - The official twitter channel for the Prime Minister's Office based at 10 Downing Street. – Therefore this is not intended to try and personalise a relationship between the PM and his followers, its all about access to formal information.  Therefore they could change slightly to make it less formal and more open and  approachable.

Facebook 

They have created a bespoke layout but you are unable to comment on the anything…essentially what’s the point? The Facebook integrates the  official website so that you can read and see video but you cannot put your opinion. The only way  you can give an opinion or comment is by writing an e-petition.

Basically this gives the impression of not  caring what people’s views are, another Politian that does not listen to the public or even has any pretence to do so.  Social Media is an open resource that everyone can plug into, creating debate and establishing relationships between the owner and the fan. 

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5 Jordan Queen Rania Al Abdullah (1.2m followers) @QueenRania

Twitter

From the looks of things the Queen and/or her team really understand Twitter, her messages are informative and  personalised, a good mix of the formal and informal. Engaging and useful. She has also focused in other a few social media fora and manipulates them in a consistent and effective manner..

It is clear that they have cleverly worked in conjunction with online PR, sending links with interviews and articles she has done to magnify her profile. . This improves her ‘ranking’ on Google, and is a fairly useful method to do this. 

Unfortunately, this success does not extend to her Facebook account, with lots of comments and engagement from her followers but no reciprocation from her.

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6 Australia Prime Minister Kevin Rudd (918,000 followers) @KevinRuddPM

Twitter

Twitter account is ok, nothing special or inspiring. No real thrust to utilise fully but nonetheless he is trying to communicate directly by replying to some of his followers..

Use of Facebook poor, with no replies to comments and a distinct impression of a lack of engagement or focus..

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7 Japan Prime Minister Yukio Hatoyama (403,000 followers) @hatoyamayukio

Twitter

A complete mess in terms of engaging with the ‘twitter’ generation. Complex and difficult, he has loaded up full policy statements. Not accessible, key thing in utilising social media is short and sweet sentences, engage and re-engage to retain momentum and build constructive relationships. There is a clear discrepancy between his bio and his tweets.

Bio not just talking about politics, I have many topics to write about Ikere happened to check. Feedback on the @ hatoyamayukio thank you.

In addition, there isn’t any  links if you want to check his website or other social media plataform.

The worst social media strategy so far.

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8 UAE Prime Minister Sheikh Mohammed Al Maktoum (330,000 followers) @HHSHKMOHD

Twitter 

 No evidence of retweets or replay but positively there are loads of personalised comments.  This is also the case on his Facebook account. However, overall I think there is a very poor understanding of  new technology, which I am sure could be easily addressed .

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9 Chile President Sebastian Piñera (74,000 followers) @sebastianpinera

Twitter

Good use of twitter, keeping his entries short and sweet personal and approachable but still provides information about his agenda and his views on domestic and world politics. On the other hand there isn’t any RT or tweets replys, therefore not much engagement between him and his followers. Also, once again comments on his facebook page underline that politicians do not seemingly answer questions, and therefore scope for improvement if he wishes to fully utilise the opportunity.

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 10 Canada Prime Minister Stephen Harper (48,000 followers) @PMHarper

Twitter

Nothing special on his Twitter, another public figure providing information about his agenda. Facebook account shows a  bit more engagement with people really discussing the posts, but if you look deeper you will find - This is a page for all Conservative Party supporters. The views expressed herein are those of the individual writers and not of the Conservative Party of Canada, or this fan page. Again they miss the opportunity to engage and capture those comments to use on website, or even synchronize with the twitter. They could create a much better digital marketing strategy. The buzz is already there, they just need to know how to use it.

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11 New Zealand Prime Minister John Key (8,000 followers) @JohnKeypm 

Twitter

 From his twitter, you would guess  that he is not used to engaging or communicating with his followers! The only thing he does is provide information about his own agenda. The same thing on Facebook. I think he’s missing the point of having a twitter account, if you are not going to use for building up a relationship don’t open one, focus on  your website. 

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 12 43rd President of the United States Of America. 2001-2009. (George Bush) @George_WBush

 Twitter

 There are several ‘clones’ of George Bush on Twitter, ultimately giving very bad PR. His team should address that, and use his twitter or other social platforms to communicate with his public to deliver the message he wants conveyed and not those of imposters. Basically the real Bush twitter profile has not been used that much – in fact he or somebody working for him has only tweeted only 3 times. It appears he only began to use on 2^nd June so that may explain a lack of engagement but in that time he already has accumulated 8.646 followers, making it extremely popular on that evidence. But given that his ‘popularity’ isn’t reflected in his use I would rate zero on that basis.

 Facebook

 The difference between other Facebook accounts and Bush is unbelievable, his team has created a data system incorporated into the Facebook platform. In order to join the fan page you have to give him access to your profile and friends. I would say clever move but some people might be dissuaded from engaging on this basis There isn’t any engagement/conversation between him and his fans. However, given the basis on which he has set up his Facebook account, he should quite easily be able to capture useful data to inform a new strategy, which personally I think he needs. Other major issues are that there is no way you can comment, and  if you want to be a member you must pay $25.00 … absolutely  ridiculous…

Given these issues, there seems to be a real misunderstanding of social media. It is fundamentally about engaging and communicating with your target audience, create a relationship with your ‘fan’. Bush’s motivation seems primarily about ripping people off.. Quite disheartening frankly. 

Why the Retweet is such a powerful engagement tool?

                           

In a very short time “retweeting” has become one of the most powerful ways of connecting online effectively. Technically “retweeting” means taking someone else’s twitter messages and sharing them  with your followers, but why is it such a powerful engagement tool?

The most important aspect of a twitter account is the value it adds to followers. The more interesting and relevant the content the more helpful a resource your twitter account will be. You will have people coming back to check out your content, and also increase your followers too.  By retweeting great content, you are giving over quality material and building your own brand, but this reason misses a fundamental point....retweeting shows you ‘care’. 

In the online world everyone is seeking attention and wanting to get their brand as much attention as possible.  By retweeting you are paradoxically sending people away from your site to someone else’s site! But in fact the dynamic builds a deep, trusting relationship with your followers. You are showing them that it is not only about ‘you’ and ‘your’ content, but that you want them to get value from their experience of being involved with you. Retweeting sends out a message of confidence to your followers, and it highlights you are not only ‘agenda-driven’ but actually care about your sector and your followers.

 Another not so obvious benefit of retweeting is that you also build relationships with people in your sector or industry. When you retweet someone’s article or blog and give them credit, you are complimenting their work and immediately a relationship is born. They will perhaps return the compliment by retweeting your links and so on. You are also directly promoting them through their work so this isn’t simply about saying a ‘hi’ in a networking session!

With retweeting, you are building relationships with your followers who are your clients and customers who in turn will naturally spend more time and money with you. You also build relationships with fellow professionals, experts and other people who are interested in the content your followers are interested in.  And by building your powerful network your Twitter account is transformed! No longer is it simply about self promotion and trying to stand out, but moving an entire sector forward and working together in unity towards a better, wiser and more connected world. By adding this kind of value to your twitter account, greater sales will naturally follow and people will want to continue coming back.

If you want to find out more Red Idea is always here. 

Social media tips for small businesses

Small businesses looking to take advantage of social media have been given some valuable advice by an online marketing expert.

Research by payment provider Sage Pay has found that customers visiting an online store through a social media site are ten times more likely to buy something than other users, once again highlighting the importance of services such as Facebook and Twitter.

According to Tania Jackson, managing director at Red Idea, small businesses are at an advantage when turning to social media and she had some advice for them.

She said: "You have to come across as informative, knowledgeable and full of expertise but also show a little bit of your personality, by talking about an office party for example, otherwise it’s just like another website full of information and no one wants that.

"You really have to look at the brand strategy as a whole, but if you get it right it will bring customers through the door."

A survey by Econsultancy and digital agency Guava recently demonstrated that 81 per cent of businesses now market themselves on Twitter, while 78 per cent use Facebook.